Eligibility

• Returns are accepted within 14 days of receiving your order.
• Items must be unused, in original condition, and preferably in their original packaging.

How to Start a Return

1. Contact Us

Email us at support@10peaksgloves.com with:

• Your order number
• The reason for your return

Please wait for confirmation before sending the item back.

2. Prepare Your Return Package

Include a note with:

• Your order number
• The item(s) being returned
• The reason for return

For international returns, clearly mark the package as “RETURNED GOODS” to avoid customs charges.

3. Return Shipping Costs

• Customers are responsible for return shipping costs unless the product is defective or sent in error.
• We strongly recommend using a tracked shipping service.

Refunds

• Once your return is received and inspected, refunds will be processed to your original payment method within 10 business days.
• If the item is returned in unsuitable condition, it may be sent back to you without refund.

Exchanges

To exchange an item, please return the original purchase for a refund and place a new order.

Important Notes

• The returned product remains your responsibility until it reaches us.
• Keep proof of postage.
• 10 PEAKS is not responsible for returns lost in transit or customs fees incurred during the return process.